Refund policy

Return and Refund Policy

Thank you for shopping with us! We strive to ensure every customer is satisfied with their order. Please review our policy below:

 

 

1. Perishable Food Products

  • All sales of perishable items (e.g., fresh produce, frozen goods, dairy, meat, poultry, seafood) are final.

  • No refunds are available; however, in rare cases where items are:

    • Severely damaged

    • Expired

    • In poor condition upon receipt

      We may offer a one-time substitute or store credit at our discretion.

     

  • Special cuts or preparations are final and non-refundable under any circumstances.

 

 

2. Non-Perishable Items

  • Eligible for return only if unopened and untampered.

  • Items showing signs of tampering, use, or damage will not be accepted.

 

 

3. Return Process

  • Contact us within 48 hours of receiving your order.

  • For delivery orders: email us with photos and a description of the issue.

  • For in-store pickups: bring the item to the store within the 48-hour window.

  • If you can’t visit within that time, please call us.

  • All return requests are handled case-by-case, and eligibility is determined by our team.

 

 

4. Order Fulfillment & Pickup Policies

  • Processing Time: Orders may be fulfilled same-day or next-day, based on volume.

  • Pickup Hours: 10:30 AM – 8:45 PM.

    Meat section closes at 8:00 PM. After this time, pre-cut selections will be provided.

  • Pickup Holding Time: Orders held for 24 hours. After this, if unclaimed, orders are restocked. Perishable items will still be charged.

  • Local Delivery Radius: 20–30 miles.

    Delivery Hours: 10:00 AM – 8:30 PM

    Meat, Poultry, and Seafood orders must be placed before 8:00 PM.

 

 

5. Order Changes & Cancellations

  • Changes must be made at least 30 minutes before your pickup time.

  • No restocking fees apply for cancellations.

 

 

6. Customer Service Response Time

  • We respond to all inquiries within 24 hours.

  • For urgent issues, call or visit the store during business hours.

 

 

Contact Us

📍 Address: 8610 Washington Blvd, Ste 103, Jessup, MD 20794

📞 Phone: +1 301-776-1863

📧 Email: asarcogo@gmail.com

 

 

7. Feedback & Resolution

  • We welcome feedback via email, in-store forms, or our website.

  • For unresolved issues, you may request escalation to a store manager.