Return Policy
Thank you for shopping with us! We strive to ensure that our customers are satisfied with every purchase. Please read our return policy below:
  1. Perishable Food Products:
    • All sales are final for perishable items, including but not limited to fresh produce, frozen goods, and dairy.
    • No refunds are available; however, in specific cases where items are severely damaged, expired, or in poor condition upon receipt, we may offer a one-time substitute at our discretion.
  2. Non-Perishable Items:
    • Non-perishable items may be eligible for return if they are unopened and untampered.
    • Items that show signs of tampering, damage, or use will not be accepted for return.
  3. Return Process:
    • Please contact us within 48 hours of receiving your order if you believe you qualify for a return or replacement.
    • Attach photos of the item and provide details regarding the issue to help us process your request promptly.
Note: All return requests are handled on a case-by-case basis, and we reserve the right to determine eligibility for substitute products.
Support Email: asarcogo@gmail.com
(p) 301-776-1863
 
Customer Support Policies
1. Order Fulfillment Policy
  • Processing Time: Same-day or next-day fulfillment may be available depending on order volume 
  • Delivery & Pickup Notifications: Customers will receive notifications when their order is ready for in-store pickup or out for delivery, along with any instructions on pickup times or delivery windows.
2. Local Delivery Policy
  • Delivery 20-30 mile radius 
  • Delivery Times: 10am-8:30pm 
Our meat section closes an hour before and closes at 8pm. Meat, Poultry and Seafood can not be purchased after 8pm  
  • Delivery Requirements: 
3. In-Store Pickup Policy
  • Pickup Hours: 10:30 am-8:45 pm
  • Meat section closes at 8pm. Meat, Poultry and Seafood, purchased after pick up time may not be available and will come from the pre-cut selection that we have in store.
  • Pickup Instructions: Ask the Asarco Go Clerk
  • Pickup Holding Time:We will hold an order for 24 hours, one business day. We will contact the customer if the order is not picked up. If we do not get a response, the order will be restocked. If the order is not picked up within a specified time the order will be restocked. For perishable items such as meat, poultry or seafood, customers will be charged the full amount.  
4. Order Changes & Cancellations Policy
  • Order Changes: Customers will be allowed to make modifications to their order 30 minutes before the pick up time. 
  • Order Cancellations: No restock fee
5. Return & Refund Policy
  • Perishable Items: All sales of perishable food products are final. No refunds are available; however, a one-time substitute may be offered if products are severely damaged, expired, or in poor condition upon receipt.
Restocking and Handling Policy for Perishable Items
1. Cut or Altered Perishable Items:
    • All sales of perishable items that have been cut, prepared, or altered, such as meat, are final.
    • No refunds or returns are accepted on these items due to health and safety regulations and the nature of perishable goods.
2. Quality Standards:
  • We carefully select, cut, and package all perishable items to maintain the highest quality and freshness.
  • If a perishable item arrives in poor condition, is damaged, or spoiled due to handling or unforeseen circumstances during transit, please contact us within 24 hours with a description and photo of the item.
  • In these cases, we may offer a one-time substitute or credit, depending on the situation.
3. Customer Responsibility for Quality Upon Receipt:
  • Once received, customers are responsible for properly storing perishable items to maintain their freshness and safety.
  • Perishable items should be refrigerated or frozen immediately after receipt to prevent spoilage. We are unable to offer any substitutes or credits for items that were improperly stored after delivery or pickup.
 
4. Special Requests for Cuts or Preparation:
  • Special cutting or preparation requests are available, but these items are non-returnable and non-refundable under any circumstances.
  • We recommend confirming all details before placing your order, as items prepared to customer specifications are final.

 

  • Non-Perishable Items: Non-perishable items are eligible for return only if they are unopened and untampered. Items showing signs of tampering or use will not be accepted.
  • Return Process: Contact us within 48 hours of receiving your order for return eligibility. For local delivery, attach photos to describe the issue; for in-store pickup, bring the item to the store within the return window of 48 hours. Please call if you can not make it in store during the 48 hour window. 
6. Customer Support Response Policy
  • Response Time: Our team is available to respond to inquiries within 24 hours. For immediate support, customers may call or visit the store during business hours.
Location: 8610 Washington Blvd Ste 103 Jessup, Md 20794
  • Contact Methods: List all available methods for support 
  • Phone: 301-776-1863
  • Email: asarcogo@gmail.com
7. Feedback & Resolution Policy
  • Feedback: We welcome feedback to improve our service. Customers can share their experience through our website, email, or in-store feedback forms.
  • Resolution Process: Issues related to orders, delivery, or in-store pickup will be addressed promptly. In cases where the initial resolution is unsatisfactory, escalation to a manager is available.